Single Point of Ownership: Simplify Your Support
Our model eliminates the complexity of coordinating multiple vendors:
Dedicated Accountability: You benefit from a single point of contact and responsibility with TAIBASH for all your application support needs. This centralized approach drastically simplifies incident management and communication.
Critical Incident Handling: As the Product Principal, TAIBASH is uniquely positioned and better equipped to handle critical production incidents quickly and effectively, ensuring minimal downtime.
Stakeholder Coordination: Our team acts as your support hub, seamlessly assisting with coordination between all various internal and external stakeholders, freeing up your internal IT staff.
Specialization & Expertise: Deep Product Knowledge
Our support is rooted in deep, specialized knowledge of your product:
Effective Support: Our product specialization and familiarity ensure highly effective and swift resolution of issues.
Knowledge Leverage: Customers gain access to a powerful knowledge base derived from our experience with other existing customers.
Direct Channel to SAP: We leverage our direct connection with the SAP Product Engineering and Product Technical Support teams to escalate and resolve complex platform issues faster than standard channels.
Robust Resource Pool: We guarantee consistent, high-quality support through our large pool of offshore and local experienced resources.
Value of Ad-On Services: Agility and Compliance
Beyond standard support, our added services provide strategic value:
Regulatory Agility: We give you the agility in reacting to regulatory changes, ensuring your systems remain compliant with evolving mandates.
Timely Implementation: By being involved from the early stages of planning, we enable the timely implementation of new features or compliance updates.
Faster Feature Delivery: We ensure compliance to regulatory mandates and provide you with new, required features at a faster pace, keeping you ahead of the curve.
